The cards will be sent out usually within 5 working days of receipt of your completed order form. However, current COVID-19 arrangements mean we have reduced access to our office, and deliveries may therefore be subject to delays, although we will do our best to make sure cards are dispatched as soon as possible.
Please allow adequate time for postage, and we also ask that you provide a contact telephone number or email address to allow us to contact you should there be any query concerning your order.
You should allow at least 3 to 4 working days for delivery within the United Kingdom and 7 to 10 working days for delivery outside the UK. For delivery in time for Christmas, UK orders should be received by 10th December.
If you are not satisfied with the cards supplied then the following points outline your rights under both the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 Regulations and describe what to do if you find that the order is unsatisfactory in some way or if you simply change your mind.
Firstly, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that within 14 days of receiving your goods, in most cases, you can change your mind and get a full refund.
Secondly, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product you’re entitled to the following:
- up to 30 days: if your item is faulty, then you can get a refund
- up to six months: if your faulty item can’t be repaired or replaced, then you’re entitled to a full refund, in most cases
- up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn’t work, some of your money back
You don’t have a legal right to a refund or replacement just because you change your mind should you not act within the 14 days of receiving your goods under the 2013 Regulation.
This is a summary of your key rights. For detailed information please visit the Citizens Advice website or call 03454 04 05 06.
At ME Research UK, we want you to be happy with your purchases. In addition to your statutory rights, if you receive cards from us that are in any way damaged or substandard then we will be happy to replace them. If for whatever reason this is not possible, then a full refund, including postage, will be issued. Please contact us immediately upon receipt of goods on 01738 451234 (9 a.m. to 4.30 p.m., Monday to Friday) to arrange for replacement or refund of damaged goods, or write to:
ME Research UK, The Gateway, North Methven Street, Perth PH1 5PP, UK
When making telephone enquiries about refunds, it would be helpful if you could have the following details to hand:
- Customer name
- Order details
- Date of the order
Cancelling an order for packs of cards
You have the right to cancel your order for Christmas cards and/or notecards without giving any reason provided that you exercise your right no longer than 14 days from the day on which you received the cards. You should contact us by email, letter or phone on 01738 451234 (10 a.m. to 4 p.m., Monday to Friday) to make arrangements for return of the goods. If you cancel this contract, we will reimburse to you all payments received from you for the cards ordered, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
Full details of your cancellation rights and a sample return form can be found at the link below.
We aim to provide a good service in the supply of our Christmas Cards and will endeavour to resolve any complaints quickly and professionally. If, for any reason, you are not satisfied then contact can be made with the Operations Director by mail, telephone or email.
If agreement cannot be reached then under the Consumer Rights Act 2015 we will write to you with the following information:
- A statement that ME Research UK cannot settle the complaint with the consumer.
- Pro Mediate UK Limited, an Alternative Dispute Resolution provider could deal with the complaint, if the consumer wishes to use ADR.
ME Research UK is not legally obliged or prepared to submit to an ADR procedure operated by the provider